Bank link checklist: Why are bank statements not being received?

If you automatically use a bank link, but (no longer) receive bank statements, go through this checklist.

AFAS status check

First check whether there has been a fault on www.afasstatus.nl/bank, which has meant that the statements have not arrived or will arrive later.

Step 1

Go through the checklist for the banking link in Profit.

1. Go to: General / Configuration / Payment settings / Bank account.
2. Select the bank account number. Or double-click the bank account number and go to the Bank integration tab (Profit 16).
3. Click on the action: Bank integration checklist or Checklist (Profit 16).
4. Click on: Start checklist.

   

   Click here to see an explanation for each check

   The Bank link checklist action performs four checks. If there is an error in relation to one of the checks, you can resolve it yourself.

   Check 1: IBAN/BIC check

   If check 1 has a error, you must enable the IBAN check in the bank's properties.

   1. Go to:: General / Configuration / Payment settings / Bank account.
   2. Open the properties of the bank account.
   3. Go to the tab:Bank account.
   4. Select IBAN check.
   5. Enter a valid IBAN.
   6. Enter the BIC.
   7. Click on: OK.

   Check 2: Financial audit account

   If check 2 has a error, you must link the account in the properties of the journal.

   1. Go to: Financial / Ledger / Journal.
   2. Enter the account number in the search field in the Bank account column.

      Does the account number not appear in relation to a journal?

   3. Open the properties of the journal (or add a journal).
   4. Select the correct bank account number in Bank account.
   5. Click on: OK.

   Check 3: Account integration link check

   If check 3 has a error, the entire link must again be established. Use the help item from your bank for this.

   Check 4: Integration check

   If check 4 has a error, you must enable the communication profile.

   1. Go to: General / Communication service / Communication profile.
   2. Open the properties of Communication with Bank Integration Service.
   3. Go to the tab: General.
   4. Deselect the check box Blocked.
5. Click on: Finish.

Step 2

If the checklist has been correctly carried out, check the communication messages.

1. Go to: General / Communication service / Communication message.
2. Filter on the Communication with Bank Integration communication profile.
3. Check whether there are messages with the ''Error when processing'' status
4. Click on the action:Process message.

   If step 1 has been carried out correctly, messages will be processed successfully. If there are no messages, contact support.

Account number is moving to another licence number

Has your account number moved to another licence number? Contact AFAS Support to change this. Next, you must reactivate the bank link.

No statements are arriving after the new bank link activation.

Usually, this means that the last step, i.e. confirmation with the TAN code/ING app/Rabobank scanner, has not been performed. To make the link now, the best option is to again carry out the steps through the site.

Also see:

• Logging on and activating ING bank link
• Logging on and activating Rabobank bank link